Terms and Conditions
Last updated: September 2025
These Terms and Conditions (“Terms”) govern your access to and use of our websites and services,
including any purchase you make from us (collectively, the “Site”). By using the Site, you agree to these
Terms. If you do not agree, do not use the Site.
We may update these Terms from time to time by posting a revised version on the Site. The updated
Terms apply from the date posted.
1) Who we are and scope
These Terms apply to the online stores and pages we operate at agasiaura.com and agasiaura.ca.
2) Eligibility
You must be the age of majority in your province, territory, or state to place an order. If you are under
the age of majority, you may use the Site only with involvement of a parent or legal guardian.
3) Privacy
Our Privacy Policy explains how we collect, use, and share information. It forms part of these Terms.
4) Accounts and security
You are responsible for the information you provide and for keeping your login secure. Notify us right
away if you suspect unauthorised access to your account. We may suspend or close accounts that
violate these Terms or our policies.
5) Product information and one-off originals
Most items are handmade, single-unit pieces in one size and one colour. When you purchase an item,
you are buying the exact piece shown. Colours can vary due to screen settings and lighting. Slight
variations in finish are normal signs of handcraft.
6) Orders and order acceptance
Your order is an offer to buy. We may accept or decline an order after it is placed, for example if an item
is unavailable, there is an error in price or description, or we cannot verify payment. If we cancel after
payment, we will issue a refund to your original method.
7) Pricing, taxes, and errors
Prices are shown in the currency indicated on the Site and exclude applicable taxes and shipping unless
stated. We try to display accurate prices and information, but errors can occur. If we find an error that
affects your order, we will let you know. You may cancel the order or confirm at the corrected price.
8) Payments
Checkout is powered by WooCommerce with WooCommerce Payments and may offer PayPal. These
providers process your payment information on their systems. We do not store your full card number.
9) Shipping, risk of loss, and title
Shipping options, timing, and destinations are described on our Shipping page. Title and risk of loss pass
to you upon delivery to the shipping address you provide. Carrier delays and customs processing are
outside our control.
10) Returns and refunds
Our Free Returns page explains eligibility, timing, and how to start a return. Because pieces are one of a
kind, exchanges for the same item are not possible. Refunds are issued to the original payment method
once the item is received and inspected.
11) Promotions, codes, and gift cards
Promotions and codes are time-limited, may be region specific, are not transferable or redeemable for
cash, and cannot be combined unless we state otherwise. If we offer digital gift cards, they are
redeemable only on our Site, cannot be exchanged for cash except where required by law, and are
subject to the terms shown at purchase.
12) User content and reviews
If you post a review, photo, comment, or other content on the Site or our pages (“User Content”), you
grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, publish, translate,
create derivative works from, distribute, and display that content in any media for marketing and
operational purposes. You promise you own or control the rights to your User Content and that it is
accurate and lawful. We may remove content that violates these Terms or our policies.
13) Acceptable use
You agree not to:
- break the law or infringe any rights
- post or send unlawful, harmful, defamatory, obscene, or misleading content
- try to interfere with the Site’s security or operations
- scrape, crawl, harvest, or use automated means to access the Site without our written
permission - copy, modify, reverse engineer, or create derivative works from the Site or its content except as
allowed by law
14) Intellectual property
All Site content, including text, graphics, logos, photos, videos, and code, is owned by us or our licensors
and is protected by intellectual property laws. We grant you a limited, revocable licence to access and
use the Site for personal, non-commercial purposes. Any other use requires our prior written
permission.
15) Third-party services and links
The Site may include links to third-party sites or services, including payment providers and review
platforms. We are not responsible for third-party content, policies, or practices.
16) Availability, changes, and maintenance
We may change, suspend, or discontinue any part of the Site at any time. We cannot guarantee the Site
will be error free or uninterrupted.
17) Warranties and disclaimers
To the maximum extent permitted by law, the Site and all products and services are provided “as is” and
“as available” without warranties of any kind, whether express or implied, including implied warranties
of merchantability, fitness for a particular purpose, and non-infringement. Some regions do not allow
limitations on implied warranties; in those cases, these exclusions apply only to the extent allowed by
law.
18) Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special,
consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your
use of the Site or purchase of products. Our total liability for any claim will not exceed the greater of
C$100 or the amount you paid for the product that gave rise to the claim. These limits apply even if we
have been advised of the possibility of such damages.
19) Indemnity
You agree to indemnify and hold us harmless from any claim, loss, liability, and expense, including legal
fees, arising out of or related to your breach of these Terms, your misuse of the Site, or your violation of
any law or third-party rights.
20) Governing law and venue
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that
apply. You agree to the non-exclusive jurisdiction of the courts located in Toronto, Ontario for any
dispute that is not subject to a specific consumer protection process that provides otherwise.
21) Electronic communications
By using the Site or sending us emails or messages, you consent to receive communications from us
electronically. We may communicate with you by email, SMS if you opt in, or by posting notices on the
Site.
22) Assignment
You may not assign or transfer your rights or obligations under these Terms without our written
consent. We may assign these Terms as part of a restructuring, merger, or sale of assets.
23) Severability and waiver
If any part of these Terms is found invalid or unenforceable, the remaining parts remain in effect. Our
failure to enforce a right is not a waiver of that right.
24) Entire agreement
These Terms, together with our Privacy Policy, Cookie Policy, Shipping page, and Free Returns page,
form the entire agreement between you and us regarding the Site and your purchases.
25) Contact
Questions about these Terms
Use the Contact page on our website and we will respond.